FAQs • Longwood, FL • CivicEngage

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Why does an engine come to my house when I call for a medical emergency?: 911 calls are received and screened by trained dispatchers to determine what type of emergency the caller is having. Once the type of emergency is determine the closest units are then dispatched. Medical emergencies that require advanced life support require additional staffing to properly treat a patient; hence 2 units are sent to the alarm.

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Fire / Rescue - General

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1. Does the Fire Department exchange sharps containers?: Yes. The Fire Department will exchange sharps containers free of charge at any of both Fire Stations: Station 15 located at 301 West Warren Avenue and Station 17 located at 400 Wayman Street. Sharps containers can be dropped off 7 days a week between the hours of 8 a.m. and 6 p.m.

2. Why can't the Fire Department fill my swimming pool?: It would be inappropriate for the Longwood Fire Department to utilize apparatus and personnel for the purpose of filling a private pool. Doing so would hinder the agency’s primary mandate to stand ready to provide fire suppression and emergency medical attention for out citizens.

3. Does the Fire Department perform free blood pressure checks?: Yes. The Fire Department will perform free blood pressure checks at both Fire Stations: Station 15 located at 301 West Warren Avenue and Station 17 located at 400 Wayman Street. If you are interested in a free blood pressure check, stop by either of the Fire Stations any of the 7 days of the week between the hours of 9 a.m. and 6 p.m.

4. What should I do if my smoke detector is hooked directly to a power source?: The Fire Department recommends the installation of battery-operated smoke detectors to provide continuous safety in the event of a power failure.

5. How often should I change the batteries in my smoke detector?: Smoke detector batteries should be changed every 6 months. Resolve to change your smoke detector batteries at the same time you change your clocks to or from daylight savings time. This will help to ensure proper smoke detector operation.

6. Will I see a doctor faster if I go to the hospital by ambulance?: No. Hospital staff triage patients the same whether they come in by ambulance or arrive by personal vehicle. Patients are seen by a physician based on priority status.

7. Why does an engine come to my house when I call for a medical emergency?: 911 calls are received and screened by trained dispatchers to determine what type of emergency the caller is having. Once the type of emergency is determine the closest units are then dispatched. Medical emergencies that require advanced life support require additional staffing to properly treat a patient; hence 2 units are sent to the alarm.

8. Does the Fire Department fill fire extinguishers?: No.

9. How do I contact Seminole County Fire Department for unincorporated Longwood?: The main number is 407-665-5010.

10. How do I get a copy of an EMS Transport Report?: Please call to make your request at 407-260-3490 or mail your request to the Fire Department at:
235 West Church Avenue
Longwood, FL 32750

A form of identification is required, along with $1 cash or check made payable to “City of Longwood.”

11. Who do I contact for questions about my EMS transport bill?: You would contact ADPI Billing Services at 305-945-2280.

12. How do I get a Fire truck to come to a school function?: Please contact Fire Marshal Sexton via email: lsexton@longwoodfl.org

13. Who do I contact about properly installing a car seat?: Please contact Ryan Short in Community Relations at 407-260-3410 or via email: rshort@longwoodfl.org.