The Utility Billing Division is responsible for billing and receiving payments for water, sewer, and residential garbage service (the City of Longwood may only provide a portion of these services depending on the location of the property). We also provide meter readings and handle inquiries about the utility services provided.
Setting up a new account will require you to fill out an application and place a deposit on the account. Applications and deposits for service received before noon will be turned in on that same day, and deposits for service afternoon will be turned in on the next business day.
Requirements to open a new utility account:
1. Copy of Rental/Purchase Agreement
2. Copy of Driver’s License or official photo ID
3. Fill out the Application For Utility Services Form (PDF).
4. Submit your application to Utility Billing.
The residential deposit will be $65 or $115, depending on the services provided. (Price includes a $15 application fee)
Michael SaylorUtility Billing ManagerPhone: 407-260-3472
Ryan BrowerCustomer Service Representative
Doug BeasleyCustomer/Field Service Representative
Utility Billing ServicesPhone: 407-260-3470 Ext. 2
Make a Utility PaymentPhone: 1-844-611-4017Additional Phone: 407-260-3470 Ext. 2
Monday - Friday, 7 a.m. - 4 p.m
Paying Your Bill
The Bank Drafting form (PDF) is available. Make sure to include a voided check with the form.
For more information contact us at (407) 260-3470.
Make your payment online.
* Starting 1/1/2023: All credit/debit cards will be charged a 2.95% convenience fee and each E-Check transaction will be charged $1.95.*
Payment Drop Box
Located on the west side of the building, underneath the drive-through, and between the Financial Services Building and City Hall.
Bills are mailed or made available through the website on the first (1st) of each month. Payments are due by the 15th of the month. All payments received after the due date will be assessed a late fee of $5 or 10% of the bill, whichever is greater. Standard returned check fees apply ($25 for checks under $50, $30 for checks greater than $50 but no greater than $300, and $40 if the value exceeds $300 or an amount of up to 5% of the face amount of the check).
New Digital Meter Readers
The AMI meter project is finally underway! All water meters in the city will be replaced with digital units. These high-tech meters will allow residents to log in online or via a mobile app and track daily usage consumption trends, and set up alerts to be notified of potential leaks. Residents will also have the ability to set consumption limits and be notified via email or text if their pre-set limits have been exceeded.
To find out if your neighborhood has been completed, simply click on the link here.