Utility Services

The Utility Billing Division is responsible for billing and receiving payments for water, sewer, and residential garbage service (the City of Longwood may only provide a portion of these services depending on the location of the property). We also provide meter readings and handle inquiries about the utility services provided.

New Customers

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Terminate Account

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Paying Your Bill

To sign up for automatic bank draft payments, please fill out the Bank Drafting form (PDF) and include a voided check.

For more information contact us at (407) 260-3470.

Make your payment online

All credit/debit cards will be charged a 2.95% convenience fee and each E-Check transaction will be charged $1.95.*

  1. Utility Billing Services

    Phone: 407-260-3470 Ext. 2

  2. Ryan Brower

    Utility Billing Manager

  3. Make a Utility Payment

    Additional Phone: 407-260-3470 Ext. 2

    Mailing Address: P.O. Box 520548, Longwood, FL 32752-0548


  4. Hours

    Monday - Friday, 7 a.m. - 4 p.m

    After Hours Emergency Number

    407-339-1297


Payment Drop Box

Located on the west side of the building, underneath the drive-through, and between the Financial Services Building and City Hall. 

Billing

Bills are mailed or made available through the website on the first (1st) of each month. Payments are due by the 15th of the month. All payments received after the due date will be assessed a late fee of $5 or 10% of the bill, whichever is greater. Standard returned check fees apply ($25 for checks under $50, $30 for checks greater than $50 but no greater than $300, and $40 if the value exceeds $300 or an amount of up to 5% of the face amount of the check).

Pennies for Parks (Round-Up Program)

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The City of Longwood utility customers can opt to enroll in a voluntary round-up/contribution program. Through this program, you can have your utility bill “round up” to the next highest dollar amount, make a monthly contribution, or make a one-time contribution of your choosing. The proceeds from the program will be used to help improve our parks and events.