Longwood Fire/Rescue Department
The City of Longwood Fire/Rescue is a full service fire department offering advanced life support, medical transport, fire suppression and fire safety training. In addition to emergency scene operations, the Fire Department is proactively engaged in emergency management planning, construction plans review and on-site code and standard compliance through fire and life safety inspections. The City of Longwood Fire Department answers 4,000 annual emergency calls to a population of 50,000 citizens residing in a suburban/industrial community. To do so, the Fire Department operates out of two stations strategically located throughout the city to provide maximum response in minimum time. The City has 46 career fire employees who staff these two stations. The Longwood Fire/Rescue Department protects six square miles in the city limits and an additional four square miles with automatic aid responses with Seminole County and surrounding municipalities.
Fire Department Mission Statement
To promote public safety and education while providing for the welfare of the public through preservation of life...property...and the environment
Fire Department Vision Statement
The vision of the Longwood Fire Department is to be the recognized leader in Florida emergency Services. Through a diverse workforce, we will provide benchmark safety and emergency services through the proactive educational services while embracing technology and innovative planning.
Fire Department Core Values
We strive for excellence in all we do. We are committed to fostering a sustained passion for continuous improvement in our knowledge, skills and abilities through training, professional development, innovation and ongoing evaluation. We seek out, nurture and reward innovation in our daily activities in order to continually provide a safe environment for our members and our community.
INTEGRITY and HONESTY…
We value the public’s trust and are committed to honest and ethical behavior. We hold ourselves accountable and have a personal commitment to the organization and the community. Self discipline is the foundation for managing behavior. We will be fair and understanding in developing, implementing, and evaluating policy and practice, as well as in our personal interaction with others. We will seek to keep an appropriate balance between community, city, department and individual priorities.
We will never bring disgrace to our City by any dishonesty or cowardice, not desert our suffering comrades in the ranks; we will fight for the ideals and sacred things of our City, both alone and with many; we will revere and obey the City’s laws and do our best to incite a like respect and reverence in those about us; and thus, in all ways, we strive to transmit this
City not less but greater, better and more beautiful than it was transmitted to us.
HONOR and RESPECT…
We recognize that our personal conduct is inseparable from the professional reputation of our fire department. We inspire each other through pride in our department and our City. We will provide our citizens and the customers we serve with the utmost respect through our professionalism, dedication, our vigilance, our duty to respond and our willingness to risk our lives in the performance of our duties.
We seek out and value the input and opinions of our members at all levels of the organization. Through effective communication, positive attitude, shared work, and collective commitments to common goals, we will be able to meet our responsibilities to ourselves and our customers. Teamwork is the building block which drives our department. We will work with others as a team to cooperate locally, regionally, and nationally to improve service to the public and maintain a safe and effective work environment. We believe that members have a responsibility to mentor others and “WE” rather than “I” shall be the prevailing attitude and practice.
We will treat all people like they are family. Simply stated, “Customer service means being nice.” No matter how difficult the situation becomes, we will maintain our positive posture and ALWAYS maintain the moral high ground. We will be nice to everyone. Our decisions and actions are responsive to the customer’s needs. We exist to serve our community. Programs and solutions to major issues are developed in a proactive way with our customers and stakeholders.
LEADERSHIP and EMPOWERMENT...
We believe in positive leadership with a vision towards the future. We will mentor and empower ethical leaders throughout our organization. We will conduct ourselves as leaders in the community. We are committed to a flexible operating environment that facilitates the pursuit of new technologies, processes and ideas that challenge the status quos. Employees are empowered to pursue creative solutions. Resourcefulness, efficiencies and effectiveness are recognized and rewarded.
When should I dial 9-1-1 to obtain services from the Fire Department?
Call 9-1-1 immediately when a medical emergency exists. For example:
Call 9-1-1 immediately for known or suspected fire events. Examples:
- Traffic accident with possible injuries
- Chest Pain or Heart Attack
- Stroke or Diabetic Emergency
- Imminent childbirth or complications related to pregnancy
Call 9-1-1 for fire department response if you suspect the presence of hazardous materials. Examples:
- Smoke odor
- Smoke visible
- Fire/Smoke is seen in or around residential or commercial structures
- Fire/Smoke is seen in or around vehicles
- Fire/Smoke is seen outside in grassy areas, fields, forests, or other outside areas
When should I dial the non-emergency line (407-260-3490) to reach the Fire Department?
- Traffic accident with fluid spill
- When an abandoned known or unidentified chemical (or container) has been found
- When a known or unidentified chemical has spilled or is leaking from a container
Dial the 10-digit number for the fire department to ask general questions, or to report a non-emergency incident.
To ensure the fastest response, please do not place a direct call to a fire department number to report an emergency.
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